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Return Policy

1. Our company does not offer refunds. (Except for errors in order amounts)
2. Ifyou discover any quality issues, errors, or omissions upon receipt of thegoods, please contact us within 48 hours of delivery—providing photos or videosand retaining the invoice—and return the items to us within the following 7days; returns, exchanges, or refunds will not be accepted after this period.
3. If the problem is verified to be non-human or due to misuse, our company will accept a replacement request.
4.Oncethe returned item is received and verified, the refund will be processed within5–7 business days. The refund will be issued to the original payment method(e.g., credit card, PayMe, or FPS).
5.Eachorder is limited to a single exchange.
6.Thestore covers shipping costs for returns due to product quality issues; however,if the return is due to personal reasons, the customer is responsible for thereturn shipping costs.
7.Wedo not charge any restocking fees for returns.
8. One exchange per order is allowed.
9. All shipping costs incurred for returns and exchanges are the customer's responsibility.
10. If the product problem affects the entire operation, the replacement product must be returned to our store or warehouse along with its complete packaging and accessories.
11.If the product problem affects only a portion of the operation, our company will replace the defective portion, not the entire product. Our company does not accept returns or exchanges due to personal reasons, pet preferences or tastes, dents in cans, leaking cat litter, unsuitable items, incorrect size, color difference, loose threads, wood grain, minor scratches on aluminum, or minor defects.
12. When purchasing canned food, snacks, or other items, please specify the flavor or quantity you wish to order in the order notes or via WhatsApp. If you do not specify, we will randomly assign a quantity without prior notice. Returns and refunds are not accepted.
13. For hygiene reasons, all pet clothing, headwear, necklaces, litter boxes, bedding, and beds are not returnable or exchangeable.
14. For all products covered by the manufacturer's warranty, please retain the product packaging and warranty certificate for repair and servicing purposes. Customers who fail to present the warranty certificate will not be offered warranty service.
15. For all products covered by the manufacturer's warranty, customers must contact the manufacturer for any product repairs or servicing; our company will not be involved.
16. Returns and exchanges must be unopened and unused, with all packaging, accessories, and instructions retained. All custom/customized/opened/used items are non-refundable.
17. All pre-orders and pre-orders are non-refundable.
18. The estimated arrival or shipping time of pre-ordered items may be delayed. We will not accept refunds for this reason.
19. Some orders may be shipped by a logistics company, and delivery times are subject to the logistics company's arrangements.
20. Once the order has been delivered to the logistics company, we will send the customer a tracking number. Customers can contact the logistics company's customer service to check the order status. We will not accept refunds for any delays in delivery.
21. For customers who have already paid but request a cancellation or refund from us, we will deduct the following handling fee from the refund: a handling fee of 20% of the total order amount.
22. If the product being returned is out of stock or discontinued, customers may exchange it for an item of equal value.
23. All images on this website are for reference only. The actual product may be subject to change.
24. Fat Fat Store reserves the right to change these terms and conditions without prior notice.
25.In the event of any dispute, Fat Fat Store reserves the right of final decision.
*Some items are non-refundable.
All return and exchange policies are subject to the Chinese version of this website and are not applicable to other channels.
Last updated: September 3, 2025